Return and Refunds


You may return products purchased from GHIZLAN, without any penalty and without specifying the reason, within Seven (7) days from receiving the products purchased on www.ghizlan.com.

To return products it is necessary to complete the online Return Form within 7 days from receiving the order.

The Vendor must receive the returned products within seven (7) days from the date on which products were received by you.

You can ship your returns to the Vendor with a shipping service of your choice and the return shipping will be at your own expense. Please verify that you have accurately completed and included with your parcel all the necessary documentation for Customs clearance. Customs authorities require that all such documentation be written in English so that it can be used both by the authorities of the country you are shipping from (for export) and the UAE authorities (for import). We recommend that you consult with local authorities and/or your selected shipping service to ensure that the documents are sufficient. The Vendor cannot be held responsible for parcels that are detained at Customs because of lacking or insufficient documentation. The Vendor therefore highly recommends that you choose a shipping service that permits you to trace the delivery at any time. Be sure that the type of shipping you choose guarantees the delivery of the parcel within the time frame of seven (7) days from the date on which you received your order.

The return right – besides compliance with the terms and procedures described at par. 8.1, 8.2, 8.3 and 8.4 above – shall be deemed correctly exercised once the following conditions have been fully met:

the online Return Form must be correctly completed and submitted within seven (7)
days from receipt of the order;
the products must not have been used, worn, washed or damaged;
the identification tag must still be attached to the products with the disposable seal;
the products must be returned in their original packaging;
the Vendor must receive the goods within seven (7) days from the date in which you receive your order.

If the return right is exercised in conformity with the provisions set forth in this section, We shall exchange the piece for the amount paid for the returned products.

The Vendor shall replace products and bear the shipping costs of their delivery to you only if the products are returned for reasons that may be due to the Vendor, such as when the products do not have the promised essential characteristics, have manufacturing defects or they have been erroneously delivered.

The Vendor shall replace the product as soon as possible and in any case within seven (7) days from the date on which We became aware of your decision to exercise your return right. After having confirmed that the terms and conditions stated above have been duly complied with, We will promptly start the exchange procedure as indicated in section 8.

In the event that your return does not comply with the terms and conditions set out in section 7 of these General Terms and Conditions of Sale, you will not be entitled to any replacement of the order; nevertheless, you shall be entitled, at your own expense, to receive the products in the conditions in which they were sent back to the Vendor. If you do not wish to receive the products in the conditions in which they were sent back to the Vendor, We shall be entitled to keep the products and withhold the amount already received.